How do I update my address or mortgagee clause?

Use the Update Address or Update Mortgagee options on this page. Include the full new address or lender/mortgagee details so we can update your policy correctly.

What should I include when requesting a Declarations Page?

Tell us which policy you need the dec page for (auto/home/business) and the insured name on the policy. We can send the current declarations page once verified.

Service Center Online

Skip the phone call.
Luna handles it.

Q: How do I request an insurance ID card?

Use the ID Card option on this page or text us at 305-521-9082 with your request. We can usually send a digital ID card for quick access.

Q: How do I request a Certificate of Insurance (COI)?

Choose the COI option on this page or text 305-521-9082 with the certificate holder name, address, and what coverage is required.

Q: Can I add or remove a driver or vehicle by text?

Yes. Select Add/Remove Driver or Replace Vehicle on this page to start. We will confirm details and let you know what documents (if any) are needed.

Need an ID card? Changing vehicles? Requesting a COI?
Luna processes 80% of requests instantly. For the other 20%, she connects you to a human specialist.

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Get ID Card

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Request COI

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Luna Service

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You

I need to add a driver to my auto policy.

Processing... Collecting driver history...

Done! Here is the updated binder.

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Speed

Completed in 45s

What can we help you with?

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Auto Policy

Replace Vehicle → Add/Remove Driver → Update Address →

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Home Policy

Update Mortgagee → Upload Wind Mitigation → Check Flood Zone →

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Billing & Docs

Make a Payment → Request Business COI → Get Dec Page →

FAQs

Quick answers to common service requests.

How do I request an insurance ID card? ▼

Use the “Get ID Card” option on this page or text us at 305-521-9082. If you need it quickly, ask for a digital ID card.

How do I request a Certificate of Insurance (COI)? ▼

Use the “Request COI” option on this page or text us the certificate holder’s name and address, plus any required limits or endorsements.

Can I add or remove a driver or vehicle by text? ▼

Yes. Start with the “Replace Vehicle” or “Add/Remove Driver” options. We’ll confirm what details are needed (and whether any documents are required by the carrier).

How do I update my address? ▼

Use the “Update Address” option and include the full new address. Address changes can affect rating, so we’ll confirm any premium changes before finalizing when applicable.

How do I get a Declarations Page? ▼

Use the “Get Dec Page” option and tell us which policy you need it for. We can send the current declarations page once verified.

Skip the phone call. Luna handles it.